Dispatch & Logistics Professional Fitness TRAININGDAYS

TD-112: Who Says Change Is Hard?

Level 1 - GS15 November 6, 2017 9:00 am - 5:00 pm

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Rick Singh

Command Alkon TRAININGDAYS classes are an additional cost and NOT covered in your conference fees.

This session is focused on understanding and managing the “Change” that comes about as a result of utilizing Optimization. This session is ideal for key people who are running an Optimization environment. The participant will develop a strong understanding of the processes of Organizational Change and how it drives the process of personal change at all levels of the organization.


Organizational Change

  • Understanding and normalizing organizational change
  • Keys to success for implementation
  • Keys to success for constant improvement


Personal Change

  • Understanding and normalizing personal change
  • Understanding where people are in the change process
  • Strategies for dealing with people in the different phases


Managing the Change Process

  • Where do you want to go?
  • Who is going with you?
  • Defining your role in this process
  • Identifying and Supporting the Change Agents at the front line


The Champion/Leader of the room

  • What is required to be a True Champion of an Optimization Environment
  • Bringing best practices to the Champion’s attention
  • Strategies for fulfilling the Champion role
  • Accepting responsibilities of the role


Staying on Track

  • What does success look like?
  • How do you keep it on track
  • Potential Traps
  1. How to avoid them
  2. What to do when you fall into them


Performance Management

  • Defining measurements and reporting mechanisms
  • The Art of Progressive Discipline



  • Setting Clear Expectations
  • Active Listening
  • Supporting the Champion
  • Removing roadblocks that prevent success



  • Understanding Intrinsic and Extrinsic Motivation
  • Creating an incentive program that supports the optimized environment



  • Clearly define new roles and process standardization


Command Alkon TRAININGDAYS classes are an additional cost and NOT covered in your conference fees.